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Office Fees And Payment Policy

Office charges and/or applicable co-payments or deductibles are to be paid on the day of service. For your convenience we accept cash, personal checks, MasterCard, Visa, Discover, American Express and Diner's Club. We wish to stress the financial responsibility for service received at Family Health Center rests with the patient or his/her guardian, regardless of insurance coverage.

Our physicians welcome Medicare patients. However, we require payment for services on the day you are treated. We will file your Medicare claims for you and Medicare will reimburse you directly. An explanation of Medicare Benefits (EOMB) will accompany your check. Should you have questions regarding Medicare reimbursement our Medicare specialist is available to assist you.

Family Health Center has contracts with a number of insurance plans, managed care organizations, and HMOs, Click HERE to see a list of insurances accepted at Family Health Center. Our office will submit itemized claims to these insurance carriers. While Family Health Center makes every effort to collect payment from your insurance carrier, we cannot always determine if an office visit or a specific procedure will be a covered service. Benefits are determined by your plan. Should an occasion arise when your carrier disallows a non-covered service, this balance becomes your responsibility.

Prior to leaving our office, a receipt will be prepared for you showing an itemization of charges and the necessary diagnoses and insurance codes required for reimbursement by your private insurance company. If your insurance company pays us in error, we will refund the payment to you. We know questions can arise on insurance matters and our business office staff is available to assist you.

Charges For Hospital Care

As a courtesy to our patients, we will submit all physician in-patient hospital charges to your insurance carrier for payment. Once the insurance payment is received we will forward a statement to you reflecting the balance owed on the account. If the insurance payment is not received within 45 days of the claim submission, you will be responsible for the payment.

Outside Lab And Pathology

On occasion, our office will send your blood or pathology specimens to an outside laboratory. We do not monitor their billing practices. Please contact them directly should you receive a statement and have questions regarding submission of your claim.

Past Due Accounts

Your account will be considered past due if no payment is received within 90 days from the postmark of your first billing statement. If no payment arrangements have been made, appropriate action will be taken to recover the amount due.